6-12 (Fri)

Today I put one guy on hold while I waited for a supervisor to help me with something. He didn’t know that I could hear him even though he couldn’t hear me. First he started talking to his kids about the roaches in the room. Then he started singing, “I’m on hold, oh I spend my life on hold. Why do I have to get put on hold?” It was so funny. When I came back on the line he was very nice and never knew that I heard him singing.